Refunds & Returns

14 Days Returns

If you have had a change of heart you may return the item(s) to us unused and in its original condition within 14 calendar days of receiving your order for a refund of the purchase price (postage is not refunded). Each returned product must include all parts, accessories, instructions and packaging, etc. Please note that if security seals are broken or if blister packaging has been opened then the product is not in its original condition.

If you wish to return your order and it is still within 14 calendar days since receiving your order, please complete our returns form and contact us;

Please ensure to enclose your order number and reasons for return. All you pay for is the postage cost of returning the goods. We recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product(s) will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.


We regret that we cannot accept returns on the following non-faulty products:

  • The products(s) has/have been personalised, made to order or customised in any way.
  • The packaging or any of the individual product components, has been unsealed or damaged.
  • Perishable products.
  • The non-faulty product does not arrive back to us in a resalable condition.  In this case we will not be able to offer you a refund. We will call you to arrange to send the product back to you and to take payment for the subsequent delivery costs.

Returns For Faulty Goods

If the product you have ordered is faulty you have 30 days in which to return it.  Parcels or items damaged in transit must be reported to us by email within 2 days.

Please contact us and we will instruct you on how to return the items to us. Failure to do this will delay your return being processed.

When returning faulty items we may still ask you to return goods yourself. On receipt we shall pay you a reasonable* postage amount for the return of the order. We normally ask that goods are sent back via Second Class Royal Mail (Recorded Delivery) but it may be necessary for us to arrange to collect certain items via a courier.

* Please obtain proof of postage costs so we can reimburse you.


  • If the deadline for reporting parcels damaged during transit is not met we regret that we will not be able to issue a refund or replacement goods.


We will not confirm that we have received your return.  After receipt of your goods we aim to issue refunds within 14 calendar days. The cost of your goods, minus delivery costs (except where returns are faulty) will be refunded to the payment method used to make the purchase. Please note refunds can take up to 4 working days to clear from the point of processing.


If you wish to cancel an order please contact us. If your goods have been dispatched before cancellation you will be liable for the costs of returning the unwanted items. This returns policy does not affect your statutory rights.